Privacy Policy
Effective Date: April 15, 2025
1. Introduction
Welcome to Lurnmate! This Privacy Policy describes how Lurnmate Global Private Limited (“Lurnmate,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website (lurnmate.com or related subdomains) and use our educational consultancy services (“Services”). We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our Services.
Information You Provide Directly:
Contact Information: Full Name, Email Address, Phone Number.
Professional & Educational Information: Highest Qualification, Current Job Title/Designation, Total Years of Work Experience, LinkedIn Profile URL (if provided).
Goals & Preferences: Primary Career Goal, Preferred Stream/Field of Study.
Usage Information: Information about prior experience with online courses (if provided).
Consent Records: Records of the consent you provide.
Communications: Any information you provide when contacting us via email or other channels.
Information Collected Automatically:
Log Data: When you visit our website, our servers may automatically record information, including your IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
Cookies and Similar Technologies: We may use cookies (small text files stored on your device) and similar tracking technologies to enhance user experience, analyze website usage, and assist in our marketing efforts.
3. How We Use Your Information
We use the information we collect for various purposes, including:
To provide, operate, and maintain our Services.
To provide personalized consultations and program recommendations based on your profile and goals.
To facilitate the booking of consultation sessions.
To communicate with you, respond to your inquiries, and provide customer support.
To send you information about our services, relevant educational programs, or updates (with your consent where required).
To analyze website usage and improve our website design and service offerings.
To comply with legal obligations and enforce our terms and conditions.
To prevent fraud and enhance the security of our Services.
4. Legal Basis for Processing Personal Data (Under DPDP Act, 2023)
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only:
Where we have your consent to do so (e.g., when you submit our contact/consultation form and provide explicit consent).
Where the processing is necessary for our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., for website analytics, security monitoring).
Where we need the personal information to comply with a legal obligation.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
With Your Consent: We may share your information with third parties (such as educational institutions you wish to apply to) when we have your explicit consent to do so.
Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analysis, email delivery, CRM services, form processing (e.g., Youform, Typeform), scheduling tools (e.g., Calendly), and database management (e.g., Supabase). These providers are obligated to protect your data and use it only for the services they provide to us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If Lurnmate is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
Protection of Rights: We may disclose information where we believe it necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms, or as otherwise required by law.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. You can request the deletion of your data as described in Section 8.
7. Data Security
We implement reasonable technical and organizational measures to protect the security of your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
8. Your Data Protection Rights (Under DPDP Act, 2023)
Depending on your location and applicable law, you may have the following rights regarding your personal information:
The Right to Access: You have the right to request copies of your personal data.
The Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The Right to Withdraw Consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us at admin@lurnmate.com. We will respond to your request in accordance with applicable data protection laws. You may also have the right to lodge a complaint with the Data Protection Board of India if you believe your rights have been violated.
9. Cookies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
10. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children’s Privacy
Our Services are not directed to individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Lurnmate Global Private Limited
Email: admin@lurnmate.com